How we work.

This page is for teams who want to know what it will actually feel like to work with Corpus.

You can think of our work in four overlapping areas.

The details vary by organisation, but these principles do not.

Not to delay progress, but to create enough space to see what is actually happening, what is being assumed and where decisions are being made without clarity. We look at the pressures, incentives and constraints that are shaping work before we suggest changes to journeys, content or structure.

Often this starts with a focused diagnostic that uses the data, research and context you already have, rather than commissioning large new programmes by default.

That can include user research, accessibility reviews, behavioural data, content analysis and how your organisation is being interpreted by AI systems and zero click surfaces. We pay attention to where different sources agree, where they conflict and where there are gaps.

The aim is not to prove someone wrong. The aim is to replace guesswork with shared understanding, so that decisions can be explained and defended over time.

We look across the whole system, from business decisions and assumptions that shape expectations before users arrive, through to how interfaces behave in real use. We are interested in how upstream signals, on site experience and organisational constraints interact, so that decisions in one place do not quietly undermine another.

This often means working with multiple teams and partners, not just a single function.

That means avoiding reactive changes, tool driven decisions or optimisation theatre, and focusing instead on changes that improve clarity, confidence and outcomes in a sustainable way. We pay attention to how much change the organisation can realistically absorb, and to the risk of short term lifts that are not stable.

When we use experimentation, it is to learn from change, not just to justify more of it.

Either way, we aim to stay close enough to support real decisions, not just deliver documents. That can mean helping shape roadmaps, reviewing proposed changes, supporting experiments or joining key discussions where upstream signals and on site experience need to be considered together.

We are more interested in helping teams test, learn and adapt as systems evolve than in handing over recommendations in isolation.

A first engagement might include:

The aim is to reach a shared understanding of what is really happening before anyone commits to larger programmes of work.

There are also things we deliberately avoid.

If we do not believe we can affect outcomes, we say so and do not take the engagement.

That includes clear scopes, paid in advance engagements and boundaries that protect everyone’s time and focus. We have found that this creates better working relationships and more thoughtful outcomes on both sides.

You can read more about formats, pricing and boundaries in our working agreements.

If this way of working sounds useful but you are not sure how it would fit your organisation, a conversation can help. We will focus on your current situation, constraints and goals, and be honest if we do not think Corpus is the right fit.

Typical first conversations last 45 to 60 minutes and focus on understanding your current situation and constraints.

We Are Corpus is a consultancy created by Abi Hough and delivered through uu3 Ltd. Registered in the UK. Company 6272638